AIMA says immigrants' praise for its services has increased and complaints have decreased

The Agency for Migration and Asylum (AIMA) revealed that immigrants' praise for its services has increased and that complaints have decreased. The agency claims that immigrants are more satisfied with the service received. However, a union of public servants working at AIMA contested the information provided by the agency. The union members guarantee that AIMA creates barriers for immigrants to file complaints about the services. This divergence of perspectives arises at a time when the agency faces criticism regarding the quality of service to migrants in Portugal.