Queues start very early at AIMA (Agency for Integration, Migration and Asylum), with people waiting for service before the opening of the facilities. The organization was changed, but problems persist, according to the publication.
One of the main changes implemented was the introduction of tickets with appointment time windows, a measure aimed at preventing excessive accumulation of people in the facilities. This change aims to control the flow of users and reduce waiting times.
The publication decided to analyze what has changed and what remains unresolved, comparing the current situation with the agency's historical problems. The goal was to understand whether the implemented changes brought significant improvements for users.
Despite the reorganization attempts, the reality on the ground continues to reveal difficulties. Morning queues and service problems remain recurring complaints from those who need AIMA's services.
