Social Security in São Roque carried out almost 22 thousand attendances in the first nine months of operation of its Contact Center. This number represents an average of 130 calls per day, revealing a significant volume of demand from citizens.
The attendance service is installed in São Roque and operates exclusively through the Contact Center, not including other face-to-face or digital attendance channels. This centralization allows the institution to manage a large number of requests in an organized manner.
The data shows that the Contact Center has become a fundamental tool for providing Social Security services to the population. The daily average of 130 calls demonstrates the importance of this channel for users seeking information or support from the institution.
The assessment of nine months of activity confirms the relevance of the investment in this type of remote attendance, which allows for the decentralization of services and brings citizens closer to Social Security without the need for physical visits.
