The "First People" program allowed a 16% reduction in in-person visits at Social Security, representing a decrease of four million in-person visits, according to the Minister of Labor.
The Minister of Labor stated that the Government declared war on bureaucracy, showing that this measure is part of a broader strategy of administrative simplification and digitization of public services.
The program focuses on improving citizens' experience in public services, seeking to resolve people's problems right at the first contact, avoiding unnecessary and bureaucratic trips.
This significant reduction in in-person visits demonstrates the concrete results of the administrative modernization policies implemented by the executive in the Social Security area.
