If you waited for the electricity technician and nobody showed up, you may be entitled to a 20 euro compensation. According to the Energy Services Regulatory Authority (ERSE), the failure of an electricity distribution network operator to keep a scheduled visit, whether by not showing up on the agreed date or time slot, gives rise to this payment, which is made through the energy supplier's invoice. The credit must be applied on the first invoice issued after 45 days from the occurrence or from its knowledge by the retailer, regardless of any request by the customer.
The regime applies to network operator visits that require the customer's presence and have an agreed start time slot, not covering any electrician hired for domestic work. The interval for the start of the visit cannot exceed two and a half hours. Either party may cancel or reschedule until 5pm on the previous business day, and the operator's or retailer's failure to meet this deadline also entitles the customer to compensation.
The commitment works both ways: if the technician shows up during the agreed time slot and the consumer is absent, they may have to pay 20 euros through the invoice. There are, however, exclusions for exceptional events or impossibility of access essential to the installation, provided they are proven and properly documented.
If the compensation does not appear on the invoice, ERSE's guidance is to first contact the supplier through the channels indicated in the contract, identifying the appointment and explaining what happened. If there is no response or the solution is not satisfactory, you can resort to the Electronic Complaints Book, which is automatically sent to ERSE, or the paper book at establishments with public attendance. The supplier must respond to complaints within 15 business days.
