Complaints against AIMA have fallen this year to about half the level recorded in 2024, revealing a significant improvement in the quality of service provided by the agency. This decrease occurs in a context where the volume of attendance has increased considerably.
The agency's president, whose name is not mentioned in the article, highlighted the effort made during 2025. This effort translated into expressive activity numbers, with more than 600,000 attendances carried out.
Furthermore, AIMA issued more than half a million cards during the same period, representing a significant volume of documentary production. These data suggest that, despite the increase in demand, the agency managed to improve its efficiency and user satisfaction.
