The Suicide Prevention Line received 25,600 calls during its first year of operation. Almost 700 of these contacts corresponded to imminent risk situations, representing a small but significant part of the total volume of calls received by the service.
The service managed to answer close to 80% of all calls received. The average wait time for assistance was 50 seconds, which suggests a relatively fast response for those seeking help on this support line.
The content of this news was first published by the Barlavento newspaper, which reported these data on the first year of operation of the suicide prevention line.
