AIMA managed to reduce the number of complaints by half compared to 2024. This decrease represents a significant improvement in the quality of services provided by the agency.
The president of AIMA explained that this achievement is associated with the existence of CLAIM offices distributed across various locations in the country. Through this service network, it is possible to guarantee greater proximity to citizens.
The implemented strategy is based on a logic of decentralization and network coordination among the different offices. This organization allows for a more efficient response capacity tailored to the needs of each citizen.
The adopted model demonstrates how geographic proximity and coordination between services can contribute to a more effective and accessible public service provision for the population.
