The National Institute of Medical Emergency (INEM) was without system for approximately two and a half hours. The unavailability was detected at 09:40 in the morning and was only fully resolved at 12:15.
During the period when the system was down, contingency procedures were activated to ensure the continuity of the medical emergency service.
INEM guarantees that no one was left unattended during the system unavailability period, assuring that all emergency requests were processed through the alternative means provided in the contingency protocol.




