Choosing management software by insurance mediators has ceased to be a mere IT decision to become a strategic one, according to an opinion article presented at a panel of the National Insurance Forum. The author argues that, for years, software was treated as an invisible operational cost, but this phase is ending due to new legal, regulatory, and market requirements.
Since January 1, 2020, under Article 10 of Decree-Law No. 28/2019, all insurance mediators are required to issue certified invoices relating to commissions processed by insurers. This is a specific fiscal obligation, not merely a good practice recommendation. Added to this is the DORA Regulation, in force since 2025, which imposes technology risk management obligations on larger financial entities, including insurers, generating a cascade effect on their mediation partners.
The Insurance and Pension Funds Supervisory Authority (ASF) has also announced that it will use artificial intelligence to support market supervision, namely in detecting abusive clauses. The author warns that if the regulator is investing in technology to supervise better, mediators should question whether their software is equally prepared to help them work better.
The article also warns that software selection decisions guided solely by price or inertia can have high costs, especially in a market where consumer complaints are increasing and supervision is increasingly technologically equipped. The author concludes that it would be regrettable to see good professionals limited by outdated tools, defending that insurance mediation in Portugal is going through a moment of technological maturity that can make it more relevant than ever.
