Gira bicycles with 300 euro deposits: what happens when a failure prevents service use

An apparently simple use of the Gira bicycle system, in Lisbon, ended in a complaint with no response: balance that was not made available, a 300 euro deposit held for several days, and doubts that, almost a year later, continue to remain unresolved. The problem reportedly started when a technical failure prevented the user from accessing the service, but the deposit amount required by EMEL to use the bicycles was not returned immediately. The case generated a formal complaint, but so far there has been no contact or resolution from the responsible entity. The situation raises questions about how the system works and the protection of users against failures that are not their fault.