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ASF will use AI to manage complaints, requests for clarification and abusive clauses in insurance
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ASF will use AI to manage complaints, requests for clarification and abusive clauses in insurance

SAPO15 September 2026 at 16:27

The Insurance and Pension Funds Supervisory Authority (ASF) will start using artificial intelligence to manage complaints, requests for clarification and identify abusive clauses in insurance.

The supervisor gathered 20 technology companies to develop tools that allow supervision to become more efficient and risk-oriented in the insurance sector.

This initiative comes in the context of modernizing supervision processes, enabling faster and more in-depth analysis of documents and practices in the insurance sector.

With these artificial intelligence tools, ASF aims to strengthen consumer protection and ensure more rapid action against irregular practices identified in the insurance market.

Why this matters

Insurance consumers in Portugal may benefit from faster resolution of complaints and better identification of abusive clauses in their contracts. This initiative represents a significant modernization of insurance supervision, allowing ASF to act more preventively and effectively in protecting users' rights.

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This is our short summary of a report published by SAPO on 15 September 2026 at 16:27; the full text stays with the publisher. In our feed it sits under Technology. We currently carry 4589 items in that section.

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