Portal da Queixa recorded an increase of almost 13% in complaints about real estate mediation until August, compared to the same period last year. This growth occurs in a context of greater activity in the real estate sector and reflects a growing concern among consumers with the services provided by real estate mediators.
More than half of the complaints registered in this area are related to service quality, customer service and communication. Consumers point out deficiencies in how they are attended to and informed throughout the real estate mediation process, from the first contact to the conclusion of transactions.
Real estate mediation companies now face the challenge of improving customer service standards to reduce the number of complaints. Portal da Queixa continues to be an important tool for consumers to express their dissatisfaction and to pressure the sector to adopt better practices.
