A silent revolution in the services sector

The article discusses an ongoing transformation in the services sector, described as a "silent revolution." The text analyzes how productivity gains in the workplace can be distributed more broadly across different economic sectors. The central issue raised is that, for this sharing of benefits to occur, companies will have to face what the article calls "countervailing power." This power would be composed of forces that balance the position of companies. The article concludes that competition policy, regulation, and a stronger voice for workers will be as important in the services sector as they have historically been in manufacturing.