Explainer: Why is a credit intermediary more than an account manager?

In recent years, credit intermediaries have taken on an increasing role when clients think about credit. This role was historically performed by bank account managers, but the paradigm has shifted. The article raises the question of what reasons led to this change in how clients approach credit. It is an explainer that aims to clarify the differences between credit intermediaries and traditional account managers, exploring why intermediaries are considered more than just account managers.