Artificial intelligence is transforming the way companies monitor their employees, offering tools that allow them to track every movement of workers, minute by minute and keystroke by keystroke. This trend raises questions about the limits of workplace surveillance and whether the results obtained actually correspond to the companies' objectives.
Burger King launched Patty at the beginning of this year, an artificial intelligence chatbot that is built into headsets worn by cashiers. This system is capable of detecting whether employees forget to say expressions like "please" and "thank you", alerting them when this happens. Additionally, Patty also monitors the stock of soda machines, warning when they are running out of products.
Technological advances in the field of artificial intelligence, combined with cameras, sensors and monitoring programs, have provided companies with unprecedented control over their employees. These tools promise to increase efficiency and ensure compliance with customer service standards.
