The Central Bank announced on Thursday (3) an update to Pix rules focused on security and protecting users who are victims of scams. The changes are part of version 7.4 of the Minimum Requirements Manual for Pix User Experience and include improvements to the process of contesting fraudulent transfers.
The main new feature is that banking and financial institution apps will be required to allow clients to attach documents and proof when contesting a fraudulent transfer. This functionality should make it easier to identify criminals and speed up the analysis of cases by institutions.
The changes also impact the Special Refund Mechanism (MED), a tool created to enable the reversal of funds in cases of fraud or operational failure. With the update, the contestation flow will now present situations in simpler language, making it easier for users to understand during the process.
The deadline for institutions to adapt their systems and interfaces is March 1, 2027.
