The government of President Luiz Inácio Lula da Silva announced on Thursday that it has cleared the queue of initial requests at the National Social Security Institute (INSS). The expression "queue-free service" adopted by the Executive means that the INSS has started to conclude more requests than it receives, and that the total stock of processes under analysis has become smaller than the number of new requests recorded in a single month.
Even so, more than 200,000 requests are awaiting a response after more than 45 days. According to the Minister of Social Security, Wolney Queiroz, these are more complex cases, mainly related to the Continuous Cash Benefit (BPC), which are being handled by specific working groups.
At a ceremony at the Palácio do Planalto, the government reported that the INSS ended August with 1.252 million pending requests. In the same month, 1.394 million new requests were submitted, which demonstrates that the number of processes concluded exceeded the new requests.
