112 leaves deaf people without a response in emergency situations for 5 years
A deaf person facing an emergency situation continues to be unable to directly contact 112 through a voice call. This situation has persisted for about 5 years, according to the denunciation of associations representing the deaf community.
The problem directly affects deaf citizens in Portugal, who are prevented from asking for help through the national emergency number. Associations alert to the lack of accessibility in the emergency service.
The entities responsible for 112 have not yet implemented a solution that allows deaf people to communicate directly with the emergency service in critical situations. The situation has been denounced without a resolution being found.
