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NOS changed more than 821 thousand contracts without notice — to put advertising in TV recordings
Business
Инвестиции
Setúbal

NOS changed more than 821 thousand contracts without notice — to put advertising in TV recordings

ZAP Notícias31 August 2026 at 20:30

NOS was fined by Anacom 350 thousand euros for unilaterally changing the contracts of 821,641 subscribers without prior notice. The change aimed at introducing mandatory advertising in automatic recordings of the TV service.

The regulator's decision, dated July 7, states that NOS changed "identical and standardized" contractual conditions to more than 820 thousand clients, without communicating the modifications to them in writing.

This sanction is similar to the one applied to Vodafone in July, which was also fined 350 thousand euros for identical practices. Both companies will appeal the decision.

Anacom is the regulatory entity responsible for the supervision of electronic communications in Portugal, having applied this fine following complaints received related to contractual changes not communicated to consumers.

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