Anacom fined NOS €350 thousand for changing the contractual conditions of 821,641 subscribers. The change consisted of introducing mandatory advertising in automatic television service recordings.
The regulator considers that NOS did not correctly follow the necessary procedures to effect these contractual changes with its customers.
NOS changed the contracts of its subscribers without clearly demonstrating the notification and consent procedures for the customers affected by this change in service conditions.
The fine of €350 thousand results from the sanctioning process opened by Anacom, which identified failures in the procedures adopted by the telecommunications operator.
