Complaints related to digital services have increased significantly, registering a 195% growth. Anacom received 121 complaints during the second quarter of this year.
Most of these complaints specifically target Facebook and Instagram, the two digital platforms most mentioned by dissatisfied consumers.
This significant growth indicates a growing trend of user dissatisfaction regarding the services provided by these digital platforms.
Portuguese consumers are increasingly facing problems with digital services from major platforms, especially Facebook and Instagram. This significant 195% growth in complaints indicates a concerning trend that may affect how users interact with these social networks. Anacom, as the regulator, is closely monitoring this situation.
This is our short summary of a report published by Correio da Manhã on 14 September 2026 at 01:30; the full text stays with the publisher. In our feed it sits under Business. We currently carry 22230 items in that section.
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