The ticket sales for Portuguese national team games generated a wave of complaints on Queixa Portal, a Portuguese platform for consumer complaint resolution. Users reported difficulties and problems during the ticket purchasing process for the national team matches.
The complaints focus on the rush for tickets for two games in particular. The first is Portugal–Wales, scheduled for September 24, which will take place at Alvalade. The second is Portugal–Norway, set for October 4, which will take place at Estádio do Dragão, in Porto.
The problems reported by consumers include technical difficulties accessing the sales platform, rapid sell-out of available tickets, and alleged failures in the reservation system. Many users expressed frustration with the purchasing experience.
Queixa Portal operates as a channel for consumers to file complaints against companies and services, also functioning as a pressure tool for entities to respond to customer complaints.
