The article addresses the problem of lack of interoperability between public services. When a citizen is required to present the same information to different government services, this demonstrates that the State cannot effectively manage its own information.
The problem manifests when citizens are forced to repeatedly justify or submit documents and data that they have already provided to another public service. This situation creates frustration and distrust among citizens regarding the State's efficiency.
The article suggests that this communication failure between public services conveys a negative implicit message: the State does not know how to manage its own information. This inability to share data between government entities represents a systemic failure that affects the quality of service provided to citizens.
The central issue relates to the need for public services to implement interoperable systems that allow shared access to information already collected, avoiding duplication of requests and improving citizens' experience.
