The State closed the counter. This phrase serves as the title and central theme of a brief text that addresses the relationship between the State, the Public Administration and citizens.
The text presents a series of statements that criticize the tendency to treat public services as digital platforms. It argues that the State should not be reduced to an application, the Administration should not be confused with a portal, and citizens should not be designated as "users".
The article reinforces that public services exist to serve the public and not to serve the Administration itself. This statement suggests a critique of how the digitization of public services may have distanced citizens from direct interactions.
The text functions as a brief manifesto about the essence of public service, warning about the need to keep the focus on citizens as the primary recipients of state action.
