At 21, Kailane Santos found in app-based deliveries a way to balance work and caring for her daughter. She left her formal job after becoming pregnant and her daughter presenting health issues.
Today, Kailane works eight to ten hours a day through iFood, which has become her main source of income. However, she still does not contribute to Social Security.
The article addresses the dilemmas of this work model and seeks to understand why so many people choose to work through apps, whether due to unemployment or the search for flexibility. The piece is presented as exclusive content for subscribers, with restricted access through registration.




