Mozambican bank consumer complaints decreased to 487 in the first half, representing a reduction compared to the 620 that had been registered in the same period the previous year. The information was made available by Mozambique's central bank.
The detailed analysis of these complaints resulted in the identification of wrongful charges by financial institutions. As a result, 989 thousand euros that had been wrongly charged were returned to consumers.
Mozambique's central bank is the entity responsible for monitoring and compiling these statistics on consumer complaints in the country's banking sector. The reduction in the number of complaints comes in a context where financial authorities continue to act in protecting the rights of bank consumers.
