A 96-year-old woman waited more than 16 hours for care at the emergency department of Hospital Amadora-Sintra, in a situation described as inhumane. The constraints in care affect most severely patients classified with yellow and green wristbands, which represent less urgent cases
The healthcare professionals who work at this hospital have been advising patients to use the complaints book as a way to register their complaints about the long waiting times. This situation highlights the difficulties the emergency department has faced in ensuring timely care for all patients.
