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Anacom applies fine of 350 thousand euros to NOS for altering contract conditions of more than 820 thousand clients
Business

Anacom applies fine of 350 thousand euros to NOS for altering contract conditions of more than 820 thousand clients

Correio da Manhã31 August 2026 at 13:49

Anacom applied a fine of 350 thousand euros to NOS for having unilaterally altered the contractual conditions of more than 820 thousand clients. The regulator's decision is based on the fact that NOS proceeded with identical and standardized alterations in the contracts, without individual agreement with each client. This intervention by Anacom aims to protect the rights of consumers who saw their contractual conditions modified without their specific consent. The value of the fine reflects the scale of the situation, affecting a significant part of the telecommunications operator's customer base.

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