We live in an increasingly technological society, where many daily tasks depend on the use of the Internet, such as scheduling medical appointments, carrying out banking operations, communicating with family members and accessing public services. However, not everyone keeps pace with this evolution at the same rate. Among the elderly, a lack of digital knowledge can contribute to a new form of exclusion and social isolation.
Digital exclusion does not only mean not knowing how to use a computer or a mobile phone. Often, it means relying on other people to carry out basic tasks and feeling difficulty in fully participating in society. When services become almost exclusively digital, those who do not have technological skills may feel left out, frustrated or unable to cope.
On the other hand, technology can also be an important tool for bringing people together. Video calls allow grandparents and grandchildren to stay in touch, social networks facilitate communication with friends and family, and applications can help combat loneliness. For many elderly people, learning to use these tools represents a way to gain greater autonomy and confidence. It is important that technology teaching is adapted to the needs of the elderly, with patience, simple language and adequate support.
Digital inclusion should not mean forcing all elderly people to use technology, and it is essential to respect their choices and maintain in-person and accessible alternatives. Technology should serve people and not create new barriers. Promoting digital literacy in the elderly is a responsibility of society as a whole to ensure that no one is left behind. The article was written by Rita Silva, a psychologist at the Santa Cristina de Malta Social Solidarity Association.
