Conversational artificial intelligences such as ChatGPT and Gemini are being widely used for emotional and psychological purposes, going beyond practical tasks like writing texts and organizing information. Users report using these tools to vent, seek advice, develop strategies for dealing with emotions, and in some cases, attempt to replace or complement psychotherapy sessions. The interaction can seem like a conversation between two people, with users sharing anxiety, conflicts in relationships, sleepless nights, or loneliness.
According to an unprecedented survey by Doctoralia conducted with nearly 4,000 platform users, 70% of Brazilians have already used or would consider using artificial intelligence to deal with emotional or psychological issues. The main reasons cited were 24-hour availability, pointed out by 31.2% of respondents, and cost, mentioned by 26.2%, totaling nearly 60% of responses.
AI responds to users immediately without showing impatience, judgment, or embarrassment—characteristics that can be attractive to people seeking emotional support. The article title raises the central question about the limits between the support provided by these tools and the potential risks involved in using artificial intelligence for mental health issues.
