The Agency for Integration, Migration and Asylum (AIMA) recorded an increase of more than 60% in the number of services provided at its locations during the first half of this year, compared to the same period of the previous year. The data covers the period between January and June.
At the same time, the agency managed to reduce complaints by 35.8%, representing a significant improvement in the quality of service provided to citizens. This decrease in complaints reflects the organization's efforts to optimize its internal processes.
The growth in services occurred consistently throughout the first six months of the year, demonstrating AIMA's increased capacity to meet demand. The agency did not specify the concrete factors that contributed to these positive results.
This data was released by AIMA itself and suggests a positive evolution in the management of migration and asylum services in Portugal during this period.
