The number of complaints at AIMA fell by about 50% compared to 2024. This decrease represents a significant improvement in the services of the agency responsible for integration, migration and asylum.
The agency handled more than 600,000 appointments last year, demonstrating a high volume of activity. In addition, AIMA issued more than half a million cards during the same period.
These numbers are considered positive indicators of the agency's performance. The final title refers precisely to these cards issued, which represent a fundamental part of AIMA's work.
The reduction in complaints comes in a context of increased activity and the agency's capacity to respond to citizens.
