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Almost 70% of organizations report an increase in turnover of field workers
Business
Инвестиции

Almost 70% of organizations report an increase in turnover of field workers

SAPO Notícias9 September 2026 at 09:40

Almost 70% of organizations are experiencing an increase in turnover of field service professionals, according to a new report from Salesforce. This conclusion comes from the study "State of Field Service: The Road to Revenue in the Agentic Era", which analyzes the impact of new technologies on the field services sector.

The Salesforce report also addresses other topics relevant to businesses, including the impact of these technologies on planning interventions carried out in the field. Team productivity is also one of the focal points of the study, which seeks to understand how technology is changing the way professionals carry out their daily work.

The relationship with customers is another aspect explored in the report, as is the revenue generated by each service delivered. The study aims to chart the path for the era of autonomous agents in the field services sector, assessing how automation and artificial intelligence are transforming this industry.

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