The Portuguese Security Forces provide a system that allows filing complaints or reports without the need to go to a police station. The service is provided by the GNR and the PSP through an electronic platform.
The Electronic Complaint System works as a virtual counter where citizens can report certain crimes committed in Portugal. This functionality is intended for situations that do not constitute an emergency or require immediate intervention from authorities.
The service can be used by individuals who are properly identified, whether they are Portuguese citizens or other individuals properly registered in the system. Correct identification of the user is a mandatory requirement for processing the complaint.
This system aims to facilitate access to justice and simplify administrative procedures, allowing citizens to exercise their right to complain in a comfortable and secure manner, without compromising the quality and follow-up of the reports filed.
